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FREQUENTLY ASKED QUESTIONS

What is Brussels by us? 

Brussels by us is a citizen participation project enabling people to connect and collaborate on concrete solutions for the local neighbourhood. Through the mobile application, you receive specific questions about projects and initiatives that are in a conception phase, and for which you can share your opinion. In this way, you can become an actor of the change you want to see for Brussels !

What is a beacon? 

A beacon is a small Bluetooth radio transmitter. A Bluetooth equipped device, like your smartphone, can “detect” a beacon once it is in the range (approx. 100m). When you approach the beacons, the “Brussels by us” mobile app will spot the beacon signal and will send you a notification to answer the questions.

Were can I find the beacons? 

The beacons of Brussels by us are small white branded boxes. It is possible that you do not always see the device at a specific location, because it is hidden or installed inside a building (beacons are quite shy, don’t try to spot them !). You can find all the location of the beacons on the map on your Brussels by us map or here.

Are the beacons monitoring me? 

The beacons are not able to monitor you, as they are only able to send out a signal and not to receive one. The app is collecting your position when you answer a question. Keep in mind that all information is codified, and that your personal data (gmail, facebook, email) is not linked with your answers or your location.

My smartphone is not picking up the signal and I am not receiving questions! Help? 

First, make sure that your geolocation settings and bluetooth settings are turned ON on your smartphone, and that you have access to the internet (via WiFi or mobile data). Users with iOS devices must make sure that their locations settings are set as ‘always on’. If you are still not receiving a notification, wait a bit longer, beacons are sometimes temperamental and need time to send your smartphone the information it needs !

What is happening with my personal data? 

Your personal data is strictly confidential and is only used for research purposes in the framework of the Brussels by us project. We need this type of data (residence area, age, gender, type of visitors of the zone) to know who is answering the question in order to have a better understanding of the answers. If you want more information on how your data is being used in, you can consult our Privacy Statement in the app.

What is happening with the results ? 

Once the collection of opinions in each zone is over, we will analyse the results and inform the relevant partners. The most popular opinion is taken into account in the reflexion regarding the developing phase of the projects and initiatives. This allows to implement projects that are even more significant for anyone!

I would like to have a beacon at my location: what is the procedure to follow ? 

Do you want to present your new project via Brussels by us ? For more information, please send us an email at info@brusselsbyus.be

I have a remark or a question, to whom can I send it? 

If you have any questions or remark, you can send us an email at info@brusselsbyus.be